Book the order like you always do. Your customer gets a text with a link to an app under your name, and the app answers their questions.
Y
Your Brokerage
AP-2214
Finish your vehicle details
Signed in
Code texted to (720) 555 0134
Vehicle
2019 Audi Q5
VIN
WA1BNAFY0K2••••••
Operable
Yes
Transport
Open
Pickup
123 Main St, Denver, CO 80202
Delivery
4408 Shoal Creek Blvd, Austin, TX 78756
Deposit paid Sep 26 · 4:58 PM. On the record.
Y
Your Brokerage
AP-2214
A carrier is being found
Posted to the board
Sep 26 · 5:02 PM
Route
Denver, CO to Austin, TX
Pickup window
Sep 27 to 28
Questions? Call Your Brokerage, 8 a.m. to 9 p.m.
Y
Your Brokerage
AP-2214
Your carrier is assigned
Redline Transport LLC
USDOT 2841557 · MC 947120
Assigned
Sep 27 · 7:15 AM
Truck photo
Driver license
Sent by the carrier, attached by your broker Sep 27 · 10:04 AM.
Y
Your Brokerage
AP-2214
Pickup inspection
Locked 8:41 AM
Front
Front left
Left
Rear left
Rear
Rear right
Right
Front right
8 photos, captured by the driver through the link.
Your customer can add their own photos at pickup and delivery, labeled as theirs, for their own records.
Y
Your Brokerage
AP-2214
Milestones
Inspection locked
Sep 27 · 8:41 AM
Loaded
Sep 27 · 9:02 AM
In transit
Since 9:02 AM
Delivery inspection
Oct 1 to 3
Last reported position
I-80 near Ogallala, NE
Sep 27 · 3:12 PM
Shown on orders with the GPS tracker add-on. Without it, this card stays hidden.
Y
Your Brokerage
AP-2214
Pickup beside delivery
Pickup 8:41 AM
Delivery 2:26 PM
Same eight angles, same order, like with like.
Your customer can add photos and a note, and can open a claim from this screen.
Y
Your Brokerage
AP-2214
Record closed
Oct 1 · 2:26 PM
Pickup inspection form
8 photos · locked 8:41 AM
Delivery inspection form
8 photos · locked 2:26 PM
Bill of lading
From the carrier
Links to your Google and Yelp pages, so the review lands where it counts.
Y
Your Brokerage
AP-2214
Mark the damage
Claim open
Choose the delivery photo that shows it.
Add close-ups
Your broker closes the claim in the console, with the outcome on the record.
Y
Your Brokerage
AP-2214
Live map
Tracker on board
Denver, CO to Austin, TX
Last reported position
I-80 near Ogallala, NE
Sep 27 · 3:12 PM
Left Denver, CO
Sep 27 · 9:02 AM
Arriving Austin, TX
Oct 1 to 3
GPS tracker add-on
An LTE tracker rides with the vehicle. Your customer sees the last reported position with the time it came in, and arrival milestones as the truck gets close.
This is the one place the app tracks a vehicle in real time. On every other order it shows the milestones the record holds, each with its time.
You decide which cars get one, order by order. It is the car your customer is anxious about, the enclosed load, the one going 2,000 miles.
The device
An LTE unit shipped with the vehicle. Nothing for the driver to install.
On the screen
A live map, the last reported position with its time, and arrival milestones.
Where it sits
Intermediate and above. $25 a tracker, $550 for 25 or $1,800 for 100, shipping included. You set what your customer pays, or include it free.
Without a tracker the position card stays hidden. The app never guesses where the car is.
Y
Your Brokerage
AP-2214
Answers
Will the driver call before pickup?
From the answer library
Yes. Drivers usually call the day before pickup to set a time, and again when they are close. If your pickup window passes with no inspection, you get a text the next morning.
Related
What does my pickup window mean?
Can I leave belongings in the car?
What if nobody is home at delivery?
When the library has no sure answer, the app says so and gives you Your Brokerage's number.
Answers in the app
Your customer types the question in their own words, any time of day. The app answers from a library already written for auto transport, including the hard ones that turn into disputes when nobody explains them up front.
When it can't find a sure answer, it says so and points them to your number. You get the calls that need a person, not the ones a page could answer.
When will the driver call me, and how much notice do I get?
What does a pickup window actually mean?
Why would a carrier ask for more than the quote?
What do the eight inspection photos cover?
Can I leave belongings in the car?
What happens if nobody is home at delivery?
Most of what goes wrong in this industry is a customer who was never told how it works. A price that can move, a window that is not an appointment, a driver who calls the day before. Explained at the start, none of those is a complaint.
The broker console
Five screens. It cycles on its own, or pick one.
Searching
AP-2231
2022 Ford F-150
Reno, NV to Boise, ID
AP-2229
2018 Honda CR-V
Tampa, FL to Mobile, AL
Dispatched
AP-2226
2021 Tesla Model 3
Phoenix, AZ to Dallas, TX
In transit
AP-2214
2019 Audi Q5
Denver, CO to Austin, TX
AP-2208
2020 Subaru Outback
Portland, OR to Chico, CA
Delivered
AP-2199
2016 BMW 340i
Newark, NJ to Raleigh, NC
Closed Sep 24 · 11:48 AM
Trip record
AP-2214
Sep 27 8:41 AM
Vehicle inspection form locked. 8 photos, captured by the driver.
Sep 27 7:15 AM
Carrier assigned. Redline Transport LLC, USDOT 2841557, MC 947120.
Sep 26 5:02 PM
Posted to the dispatch board.
Sep 26 4:58 PM
Quote locked. Deposit paid.
Sep 26 4:44 PM
Order created. App texted to the customer.
Entries
14, hash-chained
Carrier cargo policy
Amount and expiry from the verification record
New order
Customer
Dana Whitfield
Mobile
(720) 555 0134
Vehicle
2019 Audi Q5
VIN
WA1BNAFY0K2091883
Pickup
Denver, CO
Delivery
Austin, TX
Your reference
WHT-8841
Pickup window
Sep 27 to 28
Customer already signed an agreement
Deposit already paid
Create order
One form. Everything else finishes in the customer's app: the vehicle details, the photos and the signature.
Your brand
Name on every screen
Your Brokerage
Accent
#4638b8
On accent
#ffffff
Soft fill
#e9e3f0
Bars
#37307d
App icon
Four colors and an icon. The platform derives the rest, in light and dark.
Light
Y
Your Brokerage
Approve
Dark
Y
Your Brokerage
Approve
Rule sets
Open transport, under 500 miles
Published Sep 14
Open transport, 500 miles and over
Draft
Enclosed transport
Published Aug 30
Inoperable vehicles
Published Aug 30
Publishing changes three things
1
Open transport 500 and over moves to the new rule.
2
A carrier's request for more goes to the customer to approve.
3
An approved increase is absorbed by you, not the customer.
Publish rule set
Cancel
Closed trips
Sample data
Last 8 weeks
Delivered in window
91%
Claim rate
1.4%
Median days
4.2
Delivered in window, by week
Sample data. Analytics is included at Intermediate and above.
Pipeline
Every order by phase, a search by order number or your own reference, and a trip record drawer with the full record of one order.
Intake
One form, with the customer's text consent recorded on it. Everything else finishes in the customer's app.
Branding
Your name, four colors and your app icon. The platform derives the rest, in light and dark.
Pricing
Your rule sets, published with a confirm step that names what changes, including how a carrier's request for more is handled.
Analytics
At Intermediate and above: delivered-in-window rate, claim rate and median days over closed trips, and a weekly chart.
Messages
These are the only texts the platform sends, and each one names you. They go out between 8 a.m. and 9 p.m. local time, except sign-in codes and pickup-day updates. Marketing stays in your own CRM.
01
A booking confirmation with a link to the shipment record, and a sign-in code when asked
02
Carrier search updates, at most one a day, and any request to approve a higher offer
03
Carrier assignment, then pickup confirmation
04
The arrival window the day before, then delivery confirmation and a wrap-up with the claim window
05
A delay, a missed pickup window or a failed pickup, when it happens
Pricing
A car counts when your customer confirms the order or when it's dispatched, whichever comes first. Free cars reset every month. Every tier starts with a 30-day trial, and your console is ready the moment you check out. You bring your own CRM, and a dispatch system is optional.
Basic
$29
per month · 25 free cars a month, then $5 each
AutoPortation brand in the customer app
Driver link and inspection forms
Console: pipeline, intake, pricing
Shared text number
Purchase BasicIntermediate
$49
per month · 50 free cars a month, then $3 each
Your brand in the customer app
Dedicated text number
GPS tracker add-on
Analytics over closed trips
Purchase IntermediateBest for teams
Pro
$199
per month · 100 free cars a month, then $1 each
Everything in Intermediate
In-app payments, two-way text approval
CSV and API intake, multi-seat
Driver license check: expiry date and name, read from the photo
Run your pipeline from your AI assistant
Purchase ProFeature
Basic
Intermediate
Pro
Cars included each month
25
50
100
Per car after that
$5
$3
$1
Customer app
AutoPortation brand
Your brand
Your brand
Answer library
Yes
Yes
Yes
Driver link
Yes
Yes
Yes
Console: pipeline, intake, pricing
Yes
Yes
Yes
CRM and dispatch system connection
No
No
Yes
Text messages
Shared number
Dedicated number
Dedicated number
Your own link domain
No
Yes
Yes
Analytics
No
Yes
Yes
GPS tracker add-on
No
Yes
Yes
In-app payments
No
No
Yes
Driver license check: expiry date and name, read from the photo
No
No
Yes
Two-way text approval
No
No
Yes
CSV and API intake
No
No
Yes
Multi-seat
No
No
Yes
Run your pipeline from your AI assistant
No
No
Yes
FAQ
No. The carrier's cargo policy is the policy of record. The app shows its amount and expiry as facts from the verification record.
Only on orders with the GPS tracker add-on. On every other order they see the milestones the record holds, each with its time.
No. You keep both. On Pro, we connect AutoPortation to your existing CRM and dispatch system during implementation, which takes 3 to 5 business days. On Basic and Intermediate, orders go in through the console's intake form.
Your name and your colors on every screen, at Intermediate and above. On Basic they see the AutoPortation brand.
A phone and the link. Nothing to install. If you already have an API with your dispatch system, you do not need the driver link at all.
Your customer, in the app. Never the carrier, and silence is never consent.
Your console is ready the moment you check out. 30 days free, and you keep your CRM, your dispatch board and your carriers.